If there is a change in how we are helping you, we'll confirm with you an additional or alternative fee. We won't rip you off, but we need fair payment for what we do. The government adds 20% VAT on our professional fees, so blame them not us. We're working for you, but we need your money. Invoices are due for payment within 14 days of issue. If you don't pay, we don't work for free, so as a last resort we have to stop working for you until you have paid.
Well, hopefully it won't come to this, but if either you or us need to rely on it we do have insurance coverage. We can send you the documents if you want the details, but we have Public Liability and Professional Indemnity insurance.
If you've got a problem with anything then just let us know. We'll do what we can to resolve things. If you are still unhappy we have a 3 stage complaints process, starting with the Director in charge of the service line. If the solution is yet to be found, both co-founders will review. If this still cannot be resolved an independent third party ombudsman will review. Let's not let it get that far though.
You what?! It must be complicated if it's French. Well no, it means if there is an event outside either our control or your control (think strike action or hurricane) then neither us nor you are responsible. Highly unlikely to ever happen...but then again we are in an unprecedented global pandemic.
We'll assume you're not dodgy and that your money to pay for us is coming from a reputable source i.e your bank account and not the Cayman Islands. We'll need to keep records that identify you and client details. If your money is from a dodgy source, we won't be able to help, and won't be working with you. We have a reputation to maintain. We won't accept bribes.
We'll only keep what we need, and use it for what we've agreed. No, we won't share with anyone unless you want us to. Our discussions and advice to you will be kept confidential.
For events and hospitality there are no industry requirements required to host a party other than needing to know how to party like a pro. For property, Ben is a member of the RICS which regulates the property industry, so there's another level of protection for you.
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